Terms & Conditions

TERMS OF USE

The mychemistonline.com.au Web site (the Site) is an online pharmacy and retail store specializing in the overseas delivery of pharmaceutical products and services. The Site is designed to provide a convenient, private and informative retail experience for consumers to purchase products essential for maintenance of good health and for prevention of future illness.

If you access, visit or shop on the Site, you accept the following terms and conditions. Please read them carefully. Your placement of an order through the Site or through any other means (e.g. email) also indicates your acceptance of these terms and conditions. 

DISCLAIMER

mychemistonline.com.au DOES NOT PROVIDE ANY WARRANTY ON ALL INFORMATION SUPPLIED WHATSOEVER. The Site does not intended to diagnose, treat, cure, or prevent any disease. We do not give any warranty for any information on or linked to this site to be complete, correct and/or accurate. 

All information contained on the Site, including health and medical information is for informational purposes only. This includes information on both products and treatments. All the information on the Site may have been condensed or summarized and it is the Users obligation to confirm appropriate information through other reputable channels.

Professional pharmaceutical or medical advice may be required for certain illnesses, diseases, injuries or other medical condition and for dosages of the pharmaceutical product supplied via this Site. This information is not to be taken as any sort of medical advice whatsoever. You take full and total responsibility for what you do with this information and any resulting outcomes from your actions.

While we aim to provide current images of stocked items we cannot guarantee that the product packaging shipped will be identical to the image displayed at the time of purchase. Mychemistonline.com.au endeavors to provide accurate and clear descriptions of stocked products, however on rare occasions the information provided may differ from the image supplied on mychemistonline.com.au due to typographical or other errors. Any doubt or concern should be raised through our contact form prior to placing your order.

COPYRIGHT AND TRADEMARK NOTICE

This site is owned and operated by mychemistonline.com.au. Unless otherwise specified, all material appearing on this site, which includes but is not limited to text, site design, logos, graphics, images, videos, audio files, photographs and other material (collectively referred to as Content) is subject to applicable copyright laws (© 2018). 

All multimedia clips are the sole property of mychemistonline.com.au or their respective content providers. By using this site you acknowledge that the Site contains Content that is protected by copyrights, trademarks or other intellectual property rights. The Content of this site may be used for the sole purpose of ordering from this site. None of the Content of the Site is to be copied, published or distributed in its original or in any modified form without written consent by mychemistonline.com.au. Violation of these copyright laws my result in criminal charges and/or civil penalties.

DISCLAIMER & LIMITATION OF LIABILITY FOR PRODUCTS SOLD / USE OF THE SITE

Mychemistonline.com.au does not give any warranties of any kind in regards to products sold on the Site. No warranties on any product, services and information is expressed or implied. Mychemistonline.com.au, its directors, employees or representatives shall not be liable for any damages related to a product sold on the Site under any circumstances. You are using the Site at your own risk and neither mychemistonline.com.au nor any of its associates give any warranty that the site is free of errors. By using the Site you agree that mychemistonline.com.au, its directors, employees or representatives are under no circumstance liable for any damages or losses resulting from the use or inability to use the site, unauthorized access and/or alteration or your personal data and information or negligent and willful acts of mychemistonline.com.au or its directors, employees or former employees.

YOUR OBLIGATIONS TO USE THE SITE

You agree to give complete, true, accurate and current information about yourself as prompted by the Site and update the information if required. If you provide any information that is untrue, inaccurate, not current or incomplete, mychemistonline.com.au may suspend or terminate any current or future service to you. This includes if mychemistonline.com.au suspects that the information is untrue, inaccurate, not current or incomplete. It is your responsibility to ensure a secure environment when entering any data, including but not limited to personal information and payment data.

PAYMENT METHODS

Credit Card payments: We accept all major credit card providers such as Visa and MasterCard through our third party payment provider without additional surcharge. Credit cards will be charged at the time of placing the order. mychemistonline.com.au will not store your credit card details or information. Should a refund be necessary due to any reason we may choose to refund the full amount or a part of the purchase price back to your credit card. These refunds generally take several days to be processed through our payment provider. 

Alipay: mychemistonline.com.au shall accept payments through Alipay if the third party provider accepts this payment gatway. Under no circumstances can we guarantee that payment options through Alipay are available to the customer.

WeChat Payment: mychemistonline.com.au shall accept payments through Tencent Weixin/WeChat if the third party provider accepts this payment gatway. Under no circumstances can we guarantee that payment options through Weixin/WeChat are available to the customer.

Direct bank transfer: In circumstances where the customer cannot pay with any of the above payment methods, mychemistonline.com.au may accept direct bank transfers with prior consent. Shipping of the order will only occur after successful payment and can delay overall processing and handling times. Should bank transfers not amount to the agreed payment sum, mychemistonline.com.au reserves the right to reduce the order value to adjust to the received sum.

Any refund will be made for the amount of a cancelled order in Australian Dollars or in the overseas currency at the discretion of mychemistonline.com.au. Due to changing international exchange rates the deposited amount may differ from the initial order price.

TYPOGRAPHICAL ERRORS

mychemistonline.com.au reserves the right to decline or cancel any orders at any time. This may include orders for products listed at an incorrect price due to typographical errors or internal misinformation. 

APPLICABLE LAW

mychemistonline.com.au operates from Australia and is therefore governed by Australian law only.

LIMITED PURCHASE QUANTITIES

mychemistonline.com.au reserves the right to limit the purchase amounts of any product at any time at its discretion. 

INTERNATIONAL DESTINATION RESTRICTIONS & LIABILITY

  • mychemistonline.com.au inspects all packages for completeness of the order as well as secure packaging of each product prior to shipping. mychemistonline.com.au has however no control over International Customs or International Postal Operations and we can therefore take no responsibility for damaged items or items claimed to be missing and will not refund any International orders where such claims are made. 
  • mychemistonline.com.au shall not be responsible for the loss of any orders or parts thereof due to untraceable consignments numbers. Any cost that may be sustained from customs or delivery tax must be carried by the receiver and it is the receiver’s obligation to gain information whether such taxes are applicable prior to placement of the order.
  • mychemistonline.com.au holds no liability to any orders that are detained by any countries customs. As this may also affect delivery times we holds no responsibility on the order being delivered within a certain time frame or cost. mychemistonline.com.au also cannot guarantee the quality of any consumable products delivered due to extended shipping times and weather and hold no liability on replacing/refunded them. 

OUR REFUND POLICY

PLEASE CHOOSE CAREFULLY AS WE DO NOT REFUND OR EXCHANGE IF YOU CHANGE YOUR MIND. WE ALSO DO NOT OFFER REFUNDS IF THE MYCHEMISTONLINE.COM.AU PRODUCTS FAIL TO DELIVER THE DESIRED EFFECT OR IF AN ALLERGIC OR UNDESIRED REACTION OCCURS TO ANY OF THE INGREDIENTS.

We accept refunds or exchanges only in accordance with the Australian Consumer Law. This allows you to return a product that is:

  • Faulty
  • Unsafe
  • Not fit for purpose
  • Significantly different to those shown or described to you

Important:

  • Refunds will be issued as per your original payment method and only to the same person that initiated the payment.
  • We reserve the right to assess the condition of returned goods prior to offering a refund or exchange.
  • In some occasions we may offer a refund outside of the above stated terms, however it will be the customers responsibility to securely return the product to mychemistonline.com.au.